GET INVOLVED

Patient Participation

Patient Engagement

Patient engagement within Primary Care Networks (PCNs) is vital for ensuring that healthcare services are responsive to the needs and preferences of the communities they serve. PCNs in the UK bring together groups of general practices to collaborate with other healthcare providers, such as community nurses, pharmacists, and allied health professionals, to deliver integrated care to their patient populations. Patient engagement within PCNs, particularly through the constituent practices' patient representative groups, plays a key role in shaping the delivery of healthcare services and improving patient outcomes. Please check your practice's website for full details - see  "Working Together" on this page for details.

Here are some key aspects of patient engagement within PCNs, focusing on the involvement of patient representative groups from constituent practices:

• Representation and Advocacy:
  Patient representative groups, often known as Patient Participation Groups (PPGs) or Patient Advisory Groups, serve as advocates for patients within their respective practices and the wider PCN. They represent the views, concerns, and interests of patients, ensuring that their voices are heard in decisions about healthcare provision and service delivery.
• Feedback Mechanisms:
  PPGs facilitate communication between patients and healthcare providers by gathering feedback on the quality of care and patient experience. They may conduct surveys, hold focus groups, or organize feedback sessions to capture patient perspectives on various aspects of healthcare delivery, including access to services, waiting times, communication with healthcare professionals, and overall satisfaction with care.
• Collaborative Decision-Making:
  PPGs collaborate with healthcare professionals and PCN leadership to co-design and co-produce services that meet the needs of patients. By involving patients in decision-making processes, PCNs can ensure that services are person-centered, culturally sensitive, and responsive to the diverse needs of the community.
• Health Promotion and Education:
  PPGs play a role in promoting health literacy and empowering patients to take an active role in managing their health and well-being. They may organize health education events, workshops, or outreach activities to raise awareness about preventive care, self-management strategies, and available healthcare resources within the community.
• Quality Improvement Initiatives:
  PPGs contribute to quality improvement efforts within PCNs by identifying areas for improvement based on patient feedback and experiences. They may participate in quality improvement projects, review service performance data, and provide input into initiatives aimed at enhancing the safety, effectiveness, and patient-centeredness of healthcare services.
• Partnerships and Engagement Strategies:
  PPGs collaborate with other stakeholders, including local authorities, voluntary organizations, and patient advocacy groups, to strengthen patient engagement efforts and influence health policy at the local level. They may also develop innovative engagement strategies, such as social media campaigns or community events, to reach diverse patient populations and foster meaningful participation.